Prior to booking an activity or course, we recommend calling our office (02) 4782 2014 to ensure that the adventure you have chosen is appropriate for you.
(Booking payments for winter snow courses and climbing expeditions, see separate information)
As administration costs are incurred as soon as we commence processing your booking and additional costs are incurred in the weeks prior to your trip, the following fees apply for cancellations and changes to your booking regardless of circumstances. (Booking cancellations and changes for winter snow course and climbing expeditions, see separate information).
We strongly advise that participants obtain insurance to cover any fees that may be incurred due to unforeseen cancellations or transfers. www.covermore.com.au offer cancellation insurance from as little as $9.
ASM reserves the right to cancel an activity due to insufficient numbers, adverse weather conditions (see ‘Weather’), guide unavailability, bushfires, or any other circumstances out of our control. If ASM must cancel an activity or course, a full refund or transfer of your course fee can be given.
For all winter snow courses (including mountaineering courses), and climbing expeditions (including Mt Arapiles trip) the following booking payments are required;
It is important to understand that we run only a limited number of winter snow courses and climbing expeditions each year, with a limited number of places – we often have to turn people away as courses book out quickly, and filling a cancelled place at short notice is not always possible.
We strongly advise that participants obtain insurance to cover any fees that may be incurred due to unforeseen cancellations. www.covermore.com.au offer competitively priced cancellation insurance.
In the unlikely event that ASM must cancel your course due to insufficient numbers, every effort will be made to offer you alternative dates for this course. If alternative dates are not suitable, a full refund of your course fee can be given.
If you fail to show up on the day of your activity or course, you forfeit your course fee.
ASM needs to be informed of any changes in numbers or clients as soon as possible. Where a quote has been given for a group booking any reduction in the number of clients may result in higher price per person for the course/activity. An increase in group numbers may not always be possible. To avoid disappointment please notify us of any changes as soon as possible.
Our programs still run in most weather conditions. Weather in the mountains can be very different to that in Sydney, and can even vary from area to area within the Blue Mountains. Your booked activity will run unless you are informed otherwise. We may be able to offer you an alternative activity/trip if weather affects your activity. However, if we need to cancel your scheduled activity/course we will make every effort to contact you.
Clients that make their own decision to not attend a trip based on weather conditions, where the course or activity is not cancelled by ASM, will forfeit their full course/activity fee. Only when ASM must cancel a course or activity due to adverse weather conditions will refunds be given.